Communication Management System
Communication Management
Plan Communications Management
Go through the details of the: Plan Communications Management Input in the Communication Management
Plan Communications Management Input.
Go through the details of the: Plan Communications Management Tools n Technique in the Communication Management
Plan Communications Management Tools n Technique.
Go through the details of the: Plan Communications Management Output in the Communication Management
Plan Communications Management Output.
Manage Communications
Go through the details of the: Manage Communications Input in the Communication Management
Manage Communications Input.
Go through the details of the: Manage Communications Tools n Technique in the Communication Management
Manage Communications Tools n Technique.
Go through the details of the: Manage Communications Output in the Communication Management
Manage Communications Output.
Control Communications
Go through the details of the: Control Communications Input in the Communication Management
Control Communications Input.
Go through the details of the: Control Communications Tools n Technique in the Communication Management
Control Communications Tools n Technique.
Go through the details of the: Control Communications Output in the Communication Management
Control Communications Output.
| Question: There are several communication methods used to share and distribute information to stakeholders, team members and management. Which of the following communication methods are used during execution phase to notify the public about environmental changes your project is going to cause after implementation? |
| A. Pull communication |
| B. Interactive communication |
| C. Informal communication |
| D. Push communication |
|
Answer: 1
|
Answer explanation:
Communication Management
|
| Question: A drug manufacturing project requires many pharmaceutical chemicals for synthesizing to produce an active ingredient or a drug. You are managing a contractor to supply all these chemicals in your drug manufacturing project. Recent quality testing of the drugs raised concerns over the quality of the materials supplied by the contractor. Which of the following must be done to make sure that all contractual obligations are followed by the contractor? |
| A. Escalate this issue to the sponsor and submit all drug testing reports |
| B. Reject all poor quality drugs and penalize the contractor |
| C. Convene a meeting with stakeholders and communicate the findings |
| D. Carryout audits and inspections to verify compliance in the seller's deliverables |
|
Answer: 4
|
Answer explanation:
Communication Management
|
| Question: A project manager is spending majority of his funding in the current phase of his project. Not only she is spending her money but also managing various resources in the project. What is the stakeholder influence on the project now compared to earlier phases? |
| A. Cannot be determined |
| B. More |
| C. Less |
| D. Same |
|
Answer: 3
|
Answer explanation:
Communication Management
|
| Question: A project manager is looking at various classification methods to share information among project stakeholders. Which of the following correctly classifies the different methods used? |
| A. Pull communication - Meetings Push communication - Newsletters Interactive communication - E- learning repository |
| B. Interactive communication -Meetings Push communication - E-learning repository Pull communication - Newsletters |
| C. Push communication - Meetings Pull communication - Newsletters Interactive communication - E- learning repository |
| D. Interactive communication -Meetings Push communication - Newsletters Pull communication - E-learning repository |
|
Answer: 4
|
Answer explanation:
Communication Management
|
| Question: Which of the following is not an appropriate method for dealing with a negative risk? |
| A. Avoid |
| B. Exploit |
| C. Transfer |
| D. Mitigate |
|
Answer: 2
|
Answer explanation:
Communication Management
|
| Question: You are working as a project manager for MALTEX, an IT organization having a projectized organization structure. You have recently started managing a project that involves stakeholders from within and outside your organization. The stakeholders external to your organization are very critical as their interests are negatively affected by the project. You are making serious efforts to gather their expectations and influence levels early in the project to make sure that their voice is heard and proper communication needs can be planned in the future phases of the project. The outcome of your effort can be documented in: |
| A. The stakeholder management strategy and stakeholder register |
| B. The project scope document & The project management plan |
| C. The stakeholder register & The project management plan |
| D. The stakeholder document and stakeholder communication plan |
|
Answer: 1
|
Answer explanation:
Communication Management
|
| Question: You have been assigned as the project manager for a software development project and in the process of communicating with stakeholders to address their issues and influence their expectations. Which of the following documents help you and your team to carry out this effort? |
| A. The Issue log, Project charter, and Configuration management system |
| B. The Issue log, Change log, and Project management plan |
| C. The Project risk register, Work performance information, and Accepted deliverables |
| D. None of the above |
|
Answer: 2
|
Answer explanation:
Communication Management
|
Advertisements
| Question: A project manager was keen to ensure that the information she provided was both effective and efficient. How should she differentiate between these two terms? |
| A. Efficient communication means that the information is provided in the right format, at the right time, and with the right impact. Effective communication means providing only the information that is needed. |
| B. Both, effective, and efficient communication, are interchangeable terms in the context of project management. |
| C. Effective communication means that the information is provided in written form in the right format. Efficient communication means providing selective information. |
| D. Effective communication means that the information is provided in the right format, at the right time, and with the right impact. Efficient communication means providing only the information that is needed. |
|
Answer: 4
|
Answer explanation:
Communication Management
|
| Question: Jen works as a project manager for the National weather agency. She has been managing a project which was designed to find the impact of climate changes on Northern mountains. The initial study established two months delay for the testing equipment to reach mountains due to road construction. However, a recent assessment has shown a significant drop in the delay time because of rapid progress in construction. Which of the following steps should Jen take next to account for the change in the delay time? |
| A. Distribute the information |
| B. Conduct a stakeholder meeting |
| C. Create a new project plan |
| D. Update the risk register |
|
Answer: 4
|
Answer explanation:
Communication Management
|
| Question: The method used in the plan quality process to identify the factors that may influence specific variables of a product under development is known as: |
| A. The forecasting technique |
| B. The control chart |
| C. The statistical sampling |
| D. The design of experiments |
|
Answer: 4
|
Answer explanation:
Communication Management
|
| Question: A team member in your project is constantly providing incomplete deliverables and not performing well. Instead of releasing him from the project, you would like to give him one more chance for improvement. You meet with him and say " You need to complete your deliverables because our Director would like to have the project on time". What form of project management power are you exercising in this scenario? |
| A. Referent |
| B. Formal |
| C. Reward |
| D. Expert |
|
Answer: 1
|
Answer explanation:
Communication Management
|
| Question: The number of communication channels depends on the number of team members in any project. If five team members are released from a team of 25, how many communication channels remain in the project? |
| A. 300 |
| B. 625 |
| C. 190 |
| D. 400 |
|
Answer: 3
|
Answer explanation:
Communication Management
|
| Question: No matter how good you are in communicating, information distribution to stakeholders as planned is a challenging task. Many tools are used in a project for effective information distribution that includes all of the following EXCEPT: |
| A. Visual aids |
| B. Encoding and Decoding |
| C. Press releases |
| D. Portals |
|
Answer: 2
|
Answer explanation:
Communication Management
|
| Question: You are working with your customers on completed deliverables in your Electronic parts manufacturing project. Since these parts are exported to other countries, they need more testing before your customers accept them. In this scenario, which of the following statements about the completed deliverables is CORRECT? |
| A. Completed deliverables not accepted by customers must be forwarded to the close project or phase process |
| B. Deliverables formally accepted by customers must be moved to organizational process assets |
| C. Deliverables formally accepted by customers are forwarded to the verify scope process |
| D. Completed deliverables not accepted by customers must require a change request for defect repair |
|
Answer: 4
|
Answer explanation:
Communication Management
|
| Question: The manager of a project to deploy a new ERP system is working to determine what information the stakeholders want, what format it should take, and how often they should be given updates. This is called______________. |
| A. Report Project Status |
| B. Manage Stakeholder Expectations |
| C. Plan Communications |
| D. Distribute Information |
|
Answer: 3
|
Answer explanation:
Communication Management
|
| Question: You are a project manager who is in charge of an important project for your company. The project includes producing widgets for your customer. Data has been collected to help identify the greatest causes of defects in the overall process. Which technique should you use to determine the greatest source of defects? |
| A. Statistical sampling |
| B. Defect repair review |
| C. Pareto charting |
| D. Kaizen |
|
Answer: 3
|
Answer explanation:
Communication Management
|
Advertisements
| Question: In a sender-receiver model for communication, information is sent and received between two parties, defined as the sender and the receiver. In such a model, anything that interferes with the transmission and understanding of the message is called: |
| A. Noise |
| B. Constraint |
| C. Medium |
| D. Barrier |
|
Answer: 1
|
Answer explanation:
Communication Management
|
| Question: Statistical sampling involves choosing part of a population for inspection. Appropriate sampling can often ___________the cost of quality control. |
| A. neutralize |
| B. reduce |
| C. increase |
| D. mitigate |
|
Answer: 2
|
Answer explanation:
Communication Management
|
| Question: You are a project manager for Enormous Co. and are currently engaged in a highly visible project. The company is about to implement an independent review to ensure that the project work is continuing to comply with the project's policies, processes, and procedures. During which process would this review occur? |
| A. Report Performance |
| B. Perform Quality Control |
| C. Monitor and Control Risks |
| D. Perform Quality Assurance |
|
Answer: 4
|
Answer explanation:
Communication Management
|
| Question: There are 10 stakeholders in Megamart's ERP deployment project. How many potential communications channels are there? |
| A. 25 |
| B. 10 |
| C. 45 |
| D. 30 |
|
Answer: 3
|
Answer explanation:
Communication Management
|
| Question: Which of the following is NOT considered a method in the Distribute Information process? |
| A. Speaking, Writing, Listening |
| B. E-mail, Fax, Voice Mail, Telephone |
| C. Project Meetings |
| D. Project Management Software |
|
Answer: 1
|
Answer explanation:
Communication Management
|
| Question: Reporting information about scope to stakeholders is a process within which knowledge area? |
| A. Project Communications Management |
| B. Project Scope Management |
| C. Project Quality Management |
| D. Project Integration Management |
|
Answer: 1
|
Answer explanation:
Communication Management
|
| Question: Given multiple alternatives, the group decision method that allows the largest block in a group to decide (even if more than 50% of the members of the group do not support the decision) is called: |
| A. Commonality |
| B. Plurality |
| C. Unanimity |
| D. Majority |
|
Answer: 2
|
Answer explanation:
Communication Management
|
| Question: An important aspect of project management is the handling of stakeholder expectations. Typically, at what level are the stakeholders with respect to the project manager. |
| A. At higher levels and with greater authority |
| B. At all levels and with varying degrees of authority. |
| C. At higher levels but only the project sponsor has authority greater than the project manager. |
| D. At the same level with varying degrees of authority. |
|
Answer: 2
|
Answer explanation:
Communication Management
|
| Question: Effectiveness and efficiency are two important aspects of communication for a project manager. Identify which of the listed choices is incorrect. |
| A. Efficient communication means providing much more than the information needed |
| B. Effective communication means providing information at the right time |
| C. Efficient communication means providing only the information that is needed. |
| D. Effective communication means providing information in the right format. |
|
Answer: 1
|
Answer explanation:
Communication Management
|
| Question: Administrative closure involves all the activities in a step-by-step manner to satisfy various completion and exit criteria for the project. This is part of which Project Management Knowledge Area? |
| A. Project Communication management |
| B. Project Scope Management |
| C. Project Integration Management |
| D. Project Procurement Management |
|
Answer: 3
|
Answer explanation:
Communication Management
|
| Question: A project manager receives news that a strike at a vendor's factory is likely to cause a major delay in the arrival of a critical component required for her project. What would be her next course of action? |
| A. She would need to plan to crash the schedule. This will allow the impact of the delay to be mitigated. |
| B. She would need to perform schedule compression once the component is received. This will ensure that the project end-date is maintained. |
| C. She should now apply the critical chain method and introduce buffers in the project to account for delays. |
| D. She would need to perform a what-if scenario analysis to assess the feasibility of the project schedule and mitigate the impact of the delay. |
|
Answer: 4
|
Answer explanation:
Communication Management
|
| Question: You are two days late on reporting status for a project that you are managing. The status report indicates that the project is lagging behind schedule. During the current week, you are confident of making up some of the lost time. How should you report project status? |
| A. Since the status report is already due, do nothing. Send out the status report next week when the project is back on track. |
| B. Since the status report is already 2 days overdue, you may communicate to stakeholders that you will send a consolidated status report next week. In this manner, you can avoid being untruthful or falsifying reports. |
| C. Send out a status report to all stakeholders indicating that the project is on track. Once this week goes by, things will be fine and the status reports will be back to normal from next week. |
| D. You should report project status exactly as it is. You may also mention that you expect to make up some of the lost ground, but will truthfully represent current status. |
|
Answer: 4
|
Answer explanation:
Communication Management
|
| Question: A project manager uses a Power / Interest grid to identify stakeholders in the project and to manage their expectations. Identify which of the following statements is wrong in the context of a Power / Interest grid. |
| A. Stakeholders with lower power and lower interest need to be monitored. |
| B. Stakeholders with higher power and lower interest need to kept satisfied. |
| C. Stakeholders with lower power and higher interest need to be kept informed |
| D. Stakeholders with higher power and higher interest need the least attention. |
|
Answer: 4
|
Answer explanation:
Communication Management
|
| Question: A project manager determines that there are 15 communication channels in the project. The number of stakeholders in the project must then be: |
| A. 15 stakeholders |
| B. 6 stakeholders |
| C. 8 stakeholders |
| D. 105 stakeholders |
|
Answer: 2
|
Answer explanation:
Communication Management
|